If you love contemporary theatre and want to work with some amazing artists and volunteers, this could be the ideal opportunity for you.   

Position: Front of House Supervisor

Employment: Part-time, during performance runs only 

Deadline:  October 31, 2026 

Location: Victoria, BC 

ORGANIZATION DESCRIPTION 

Located on the territories of the Lekwungen-speaking peoples, the Belfry Theatre is Victoria, BC’s largest professional not-for-profit theatre. As a professional theatre company, we are dedicated to producing contemporary plays, with an emphasis on Canadian work, and to promoting artistic, cultural, and educational events in the Greater Victoria Region. 

Each season, the Belfry produces or presents four to six primarily Canadian contemporary plays and presents productions from across Canada as part of our annual SPARK Festival. The company actively commissions and develops new work from the national community, hosts local artists and companies, and provides access to several community organizations.  For more information, please visit belfry.bc.ca  

JOB DESCRIPTION: 

Reporting to the Front of House Manager, this position involves working collaboratively with our Stage Management, Box Office and Volunteer teams, to ensure the smooth and timely delivery of each performance. The Front of House Supervisor is the public facing point person for each show shift, representing the Belfry by serving as a positive role model for staff and volunteers, and by providing a welcoming and professional image to patrons. 

The successful candidate must be charismatic, considerate, and flexible—someone who can deal with immediate challenges and customer service issues in a calm and decisive manner. 

Shifts for this position are primarily evening and weekend, with a minimum of 2 shifts per week during performance runs only. Opportunities for additional shifts during rentals and special events will also be available.

We are looking to hire the right applicant to start training mid-November, with regular shifts beginning with our upcoming production of Blind Date in December.   

Responsibilities Include: 

• ensuring the safety and well-being of all audience members; maintaining a thorough knowledge of procedures for handling patron incidents and emergencies, and being prepared to manage such situations; following the Belfry’s evacuation plan in emergencies, identifying and supervising exits for safe egress of patrons; 

• providing strong and effective leadership to volunteer teams; assisting with volunteer training by developing a thorough understanding and working knowledge of all volunteer duties; 

• overseeing daily concession set-up and close, including inventory management and licensing control; 

• ensuring cleanliness and readiness of the lobby, identifying issues requiring specialized support and escalating accordingly; 

• effectively communicating with Stage Management and Box Office staff to ensure performances run as smoothly as possible. 

QUALIFICATIONS and COMPETENCIES: 

• Candidates should possess strong communication, inter-personal and organizational skills, a flexible and friendly attitude, and be committed to upholding Belfry values of inclusivity and mutual respect.

• Must be flexible and able to adapt to change. Must be comfortable and confident with public speaking. 

• A knowledge and love of theatre is an important asset. 

• Experience in a similar role, whether working in the theatre industry or training through a relevant university program.

• Basic accounting and math skills, and a familiarity with Word, Excel, and Signup Genius would be assets for this position.

•  First Aid and Serving It Right Certifications preferred, although the Belfry will provide training for the right candidate. 

COMPENSATION: 

• For this position we are offering a starting wage of $20/hour.  

HOW TO APPLY: 

Applicants are asked to submit a cover letter and resume to Alison Bendall, Front of House Manager  (alison.bendall@belfry.bc.ca) or hand delivery to 1291 Gladstone Ave. Victoria, BC V8T1G5 attn: Front of House.  

The Belfry is strongly committed to the principles of Equity, Diversity & Inclusion. We encourage submissions from diverse and equity-seeking applicants. 

The Belfry thanks all applicants, but only those selected for an interview will be contacted.