Visitor Information

Tickets

How do I get tickets?

Visit us in person, call our Box Office at 250-385-6815 or buy your tickets online. Either way, we will get you the best seats possible – our theatres are small and no seat is farther than 8 meters (25 feet) from the stage. Our service fees are the same, whichever way you buy.

The Belfry accepts Visa*, Mastercard*, and American Express for online, telephone, or in-person purchases, as well as Interac, cheques (please make payable to the Belfry Theatre), and cash when booking in person.

*Visa-Debit and Mastercard-Debit can only be used in person.

What are the Box Office hours?

During performance weeks:

• Tuesday to Saturday, 10 am to 4 pm
• and 90 minutes prior to each performance (Tuesday – Sunday) for ticket sales & pick-ups for that performance only

Non-performance weeks:

• Monday to Friday, 10 am to 4 pm

Summer hours – July and August:

• Monday to Thursday, 10 am to 4 pm

What should I wear?

We’re casual. While you can dress up if you wish, there’s no need to at the Belfry. Like the song says, we love you just the way you are.

What if I buy tickets but can’t go?

Tickets are non-refundable but may be exchanged for another performance (within that production and subject to availability) providing you notify the box office prior to the start of the performance for which they were issued. Ticket exchanges are presently being offered at no additional charge.

Belfry subscribers also have the option to exchange tickets between Mainstage Series productions within their subscription season.

What are previews?

Tuesday and Wednesday Previews are the customary performance period at the very start of a show’s run before the critics have been invited to see it. We continue to make refinements to shows in our previews, though what you see on the stage during that period will not be markedly different from what the critics see.

At the show

When should I arrive?

Doors into the lobby typically open 90 minutes before the “curtain” (while we don’t have a curtain –“curtain” is theatre jargon for “start of the show”), and doors for seating should be open 30 minutes before curtain. We recommend planning to arrive at least 20 minutes before curtain, but you’re welcome to arrive at any time within that 90 minutes.

If you’re driving to the theatre and need to find parking, it’s best to come early.

Can I get food or drink at the theatre?

Yes! Concession opens 1 hour before curtain. Snacks and drinks purchased at the concession may be taken into the theatre, but please do not bring any food or drink from home (except water bottles). We also have a public water fountain and a self-serve water station at the concession counter.

What if I’m not feeling well?

Please stay home! We’ll be happy to exchange your tickets into a later performance, provided that you let the box office know prior to curtain. Sorry, tickets cannot be exchanged retroactively.

Arriving at the theatre is considered a declaration of good health and an acknowledgement of the risks associated with attending an indoor public event. Anyone who is observed excessively coughing or sneezing before or during the performance may be asked to leave.

After the show–now what?

Have a drink or a dessert, of course – then go tell all your friends and encourage them to get out and see more theatre!

Audience Advisories / Running Times

The Box Office will let you know if there is strong language, mature subject matter or extreme technical effects (strobe lights, fog) in the show. Please look for signs at the entrances to the theatre. Advisories and running times are available at the Box Office as of the first preview.

Latecomers and Re-admission

The Director of each production designates moments in the show when the seating of latecomers will cause the least amount of distraction for actors and audience members. Should you leave the theatre, you will have to wait for our House Manager to reseat you during one of these breaks, and you may not be able to return you to your original seat.

Latecomers and patrons waiting to be reseated can watch the performance on the monitor in our lobby.

Theatre Spaces

We have two theatres in the building – our 274-seat Stewart Mainstage Theatre and our 90-seat BMO Studio Theatre. Both spaces are wheelchair accessible.

Wheelchair Access

The Belfry is fully wheelchair accessible, including a wheelchair-accessible washroom. As space within the theatres is limited, we ask you to book wheelchair seating in advance. Please let us know if you have an attendant with whom you wish to sit.

Hearing Assistance Devices

For patrons who are hard of hearing, the theatre is equipped with an infra-red hearing assist system and T-coil-compatible system that connects to most hearing aids via a personal neck loop. We have twelve receivers for each of the two systems. Headsets are free to borrow and first-come, first-served, available through the Box Office when you pick up your tickets.

Gender Inclusive Washrooms

We have three gender-inclusive washrooms in the building – one is just past the women’s washroom in the lobby and the other two are on our lower level – just past the men’s washrooms.

Guide and Companion Dogs

Guide and medically required companion dogs are welcome in the theatre. For audience safety and comfort you must inform us that you are bringing a dog when you book your tickets.

Children / Babes in Arms

The Belfry is proud to produce adult contemporary theatre. Most of our productions are not suitable for young audiences, and children under the age of ten (10) will not be admitted. Family-friendly shows and those with differing age restrictions will be indicated on each show page. Sorry, we do not admit babes in arms to any Belfry show.

Perfume and Cologne

Please refrain from wearing perfume and cologne when you come to the theatre. Some of our patrons are highly allergic to scents.

Recording Devices

No cameras or recording devices are permitted in the theatre.

Phones

When you take your seat in the theatre please turn your phone off or turn the ringer to silent.

Good to know

Our theatres are small and acoustically dynamic. Trust us, if you talk to your neighbour during a show, the actors on stage will hear you.

Social Media

Please no pictures or video in the theatre. Feel free to take pictures or selfies in the lobby and don’t forget to tag us @belfrytheatre #belfrytheatre.

Getting Here / Dining Here

How do I get to the Belfry?

Our street address is 1291 Gladstone Avenue, Victoria, BC. Scroll down for more information about getting to the Belfry, or you can download a map here.

View Google Map >>

Parking

Limited parking can be found at the Victoria High School parking lot on Gladstone Avenue for evening and weekend performances. During our Wednesday Matinees, that parking lot is reserved, and your car will be towed.

When this lot is full or unavailable, please look for street parking in zones NOT marked “Residential Only”. If you park in zones marked “Residential” you will be ticketed. Unsigned street parking can be found within a few blocks, north and east of the theatre.

Bus Service

The Belfry is serviced directly by the 22 Vic General / Hillside Centre Bus. Routes 1, 2, 10, 24, 25, 27 & 28 all stop within three blocks of the theatre. Routes 11 & 14 stop within five blocks of the theatre. You can plan your journey here >>

Taxis

If you need to call a taxi you’ll find a courtesy phone at the Box Office – just press 9 to get an outside line. There’s also a list of phone numbers for our local taxi companies if you wish to call a particular cab company.

Bicycles

There are a number of bike racks in the courtyard outside the theatre. The City of Victoria has published a Bike Network Map. You can get it here >>

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