Protocols for Patrons & Visiting Members of the Public
(Last Update: Oct 21, 2021)
> Purchasing a ticket and entering the theatre building is a declaration of health and an acknowledgement of the risks associated with attending an indoor event.
> Proof of vaccination with matching government-issued photo ID will be required in accordance with current mandates from the Province of BC. For privacy reasons, the Belfry will not record or save vaccination status information from members of the public – patrons will be asked to show proof of vaccination each time they attend.
> All staff, volunteers, and artists are required to be fully vaccinated.
> Patrons will be given information on the Belfry’s health and safety protocols for attendance with confirmation of their ticket purchase and again within 48 hours of their scheduled performance.
> Travel restrictions may vary between orders issued by the PHO. The theatre may deny entry to anyone who has travelled outside of the Vancouver Island Health Authority Region within a timeframe specified under current guidelines.
> Any patron who feels unwell, or has a sick family member at home, will be allowed to exchange their ticket for another ticket to a later performance or a future theatre credit, provided they contact the Box Office in advance of their scheduled performance. Ticket exchange/credit will not be offered retroactively.
> Any patron who arrives at the theatre displaying symptoms of illness (such as fever, cough, or sneezing) will not be allowed to attend, and their tickets for that performance will be forfeit.
> Hand sanitizer will be available at all entrances, in washrooms and public-use areas. All staff, volunteers, and members of the public are encouraged to use hand sanitizer upon entering the building.
> All staff, volunteers, and members of the public are required to wear face masks that cover the nose and throat while visiting the theatre, including while seated during performances. Disposable masks will be available to anyone who arrives without one.
> Public can access the building 1.5 hours prior to performance start time; the house will be opened for seating 1 hour prior to performance start time.
> Patrons will be asked to arrive in staggered intervals.
> Seating capacity in the auditorium will not exceed current provincial health recommendations; capacity may be further reduced to a number of seats the Belfry determines based on consideration for audience and artist safety.
> Until such time as the Belfry determines it safe to return to full capacity, patron seating during performances will be assigned to ensure distancing of 1 theatre seat or more on either side of unconnected patron groups.
> Line ups for box office and concession, and for seating in performance spaces, will not be subject to mandatory spacing, but patrons are requested to be aware of and give others space while queuing.
> Concession services will be available, including a self-service station for filling water bottles. The public water fountain will not be usable.
> Physical programmes will not be offered. Links to programme information will be provided on the Belfry website and by email.
> Patrons are encouraged to remain at their seats during intermissions unless using washrooms or using concession services.
> Any patron who is observed excessively coughing or sneezing before or during the performance may be asked to leave.
> Any patron who refuses to follow the Belfry’s health & safety protocols, or who behaves in a rude or abusive manner toward Belfry staff or volunteers, will be asked to leave.
> The Belfry will not use fog, haze, or simulated smoking effects onstage, recognizing that these effects can prompt coughing.
> Belfry staff and volunteers will not enter the building if displaying any Covid-19 symptoms, or if not in good health. If a staff member or volunteer is ill, the Belfry will ensure that alternate staff or volunteers are present at the performance, sufficient to oversee the health and safety of all patrons.
> All Belfry staff and volunteers will be trained on these protocols, as well as on the traffic flow maps of the building, and on providing enhanced customer service.
> Janitorial staff will clean and sanitize auditorium, washrooms, and public common areas frequently and before patrons are allowed into those spaces.
This information, as well as details about Staff & Artist Protocols, is also available as a PDF. For more information, contact the theatre (250-385-6835)